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How do you change the currency symbol?
Go to your windows control panel, click on regional settings, then customize, then currency, and change the symbol to what you want, and the receipt will print out the currency you want or what ever you have put in the field. This works or you can choose the country you want from the drop down list.
What scanner features and what interface do I need?
A scanner is like a keyboard. Any interface works. If the scanner works, it works. It has nothing to do with the software.
The PCCharge site says:What are the system requirements for VeriFone's PCCharge branded products?
System Requirements
System Requirements
You must have the following:
PC with Microsoft® Windows NT, Windows 2000, Windows XP or Windows 2003 Server
64 MB minimum of RAM, 256 MB preferred
30 MB free space on hard drive, 100 MB recommended
Hayes compatible modem (capable of 1200 BPS or less) with an analog phone line OR an Internet connection
CD-ROM drive
Merchant Account
400 mhz or higher processor
Microsoft® Internet Explorer v.6 or higher installed
Latest Microsoft service pack updates installed
and the Demo says:
SYSTEM REQUIREMENTS
You must have the following:
PC with Windows™ 98, XP, 2000, 2003, or NT
64 MB minimum of RAM, 128 MB preferred
30 MB free space on hard drive, 100 MB recommended
Hayes compatible modem (capable of 1200 baud or less) with an analog phone line OR an Internet connection
CD-ROM drive
Merchant Account
400 MHz or higher processor
MS Internet Explorer v6 or higher
Latest MS service packs installed
The PCCharge site is a recommendation. We have tested the software on XP Home and it works fine. Hundreds of users have also used it successfully on XP Home.
Installation Instructions:
Disable all popup stoppers on your browser before you begin. PLEASE READ CAREFULLY.
If you tried the pro demo delete ALL previous demo files from your computer before you start. Failure to do this may cause you licensed software to not run properly.
- Save the downloaded file below to your hard drive.
- The software is compressed in a .zip file. The password to unlock the .zip file, is usually the last 4 digits of the credit card number you used for your purchase.
- Copy or move the downloaded .zip compressed file to the machine and new, clean unoccupied, directory or folder where you intend running the software in your restaurant. (NOT PROGRAM FILES)
- Click on the .zip file to extract the compressed files. You will be prompted for your password? Enter the last 4 digits of the credit card number you used for your purchase and the files will uncompress.
- Log into the new directory containing these uncompressed files, click on the ReadMe.txt file first for further information, and then click on POS.exe to run your software.
- The help file is the manual and is contained in the software. It is recommended that you review each and every setup menu, tab and their sub category of functions, and information to become completely fluent with the software. This will enhance your enjoyment and use of the software. If you want a desktop icon shortcut right click on POS.exe file and when the window comes up send it or save it to your desktop.
Your software comes with electronic online email or job ticket support for 30 days for the purchasing contact only. It is recommended that if you need to contact us and experience a delay in response that you use the contact form at http://www.businessassistance.com/cart
Is there any way to get into a file to translate all keyword terms in one process, instead of doing each individually?
No.
What do you need to load my items?
We would need you do provide your item database file in a .xls or tab delimited format so we can load it for you. Indicate the field name for each of your data fields. When we have received your file, and translated your terms, we will provide a download link for your software.
How do I eliminate the balance information on the bottom of the receipt?
Balance - Opens a customer balance report on the selected customer record.
Account Balances
This software has the ability to carry an account balance for customers. Any
"Debit" limit can be specified, and is specific to each "customer" only.
1) Customers must first be entered into the customer database.
2) Select a customer to "Edit" and fill in the "Debit Limit" amount.
3) If the company requests, the "Terms" may also be specified in the
customer screen at this time. If the terms are 30 days, and the account has
not been cleared, a message will be given.
4) The customer is now able to purchase items up to his/her limit.
5) The cashier should start the sale as usual by selecting the customer, add
whatever items, and complete the sale using the "terms" option instead
of cash or visa.
6) The receipt will print as usual with a "Balance Due" tag on the receipt.
7) The transaction will close (turns to grey scale when selected) but will
read as "NO" under the paid column on the sales screen (bottom right).
8) The customer's balance will show for each future purchase.
9) The customer can make payments to their account in 2 ways. When they make
a future purchase, the system will ask if they wish to make a payment. If
"Yes" is selected, the cashier will be taken to the payment screen and
secondly, through the customer control screen.
Payments - The customer either has a charge account, layaway plan, or an
agreement with the store to hold a debit balance for a period of time.
Simply select the customer from the menu displayed, and enter a payment to
that customer's account. By selecting the specific purchase (if layaway) and
applying the payment, the purchase will finalize and show as completed.
Note: Select the purchase and/or payment by selecting the 'first column'
where the "X" is, and then hit the apply payment button.
Balance List - Fills the list with only customers that have a balance.
Account Balances
This software has the ability to carry an account balance for customers. Any
"Debit" limit can be specified, and is specific to each "customer" only.
1) Customers must first be entered into the customer database.
2) Select a customer to "Edit" and fill in the "Debit Limit" amount.
3) If the company requests, the "Terms" may also be specified in the
customer screen at this time. If the terms are 30 days, and the account has
not been cleared, a message will be given.
4) The customer is now able to purchase items up to his/her limit.
5) The cashier should start the sale as usual by selecting the customer, add
whatever items, and complete the sale using the "terms" option instead
of cash or visa.
6) The receipt will print as usual with a "Balance Due" tag on the receipt.
7) The transaction will close (turns to grey scale when selected) but will
read as "NO" under the paid column on the sales screen (bottom right).
8) The customer's balance will show for each future purchase.
9) The customer can make payments to their account in 2 ways. When they make
a future purchase, the system will ask if they wish to make a payment. If
"Yes" is selected, the cashier will be taken to the payment screen and
secondly, through the customer control screen.
Payments - The customer either has a charge account, layaway plan, or an
agreement with the store to hold a debit balance for a period of time.
Simply select the customer from the menu displayed, and enter a payment to
that customer's account. By selecting the specific purchase (if layaway) and
applying the payment, the purchase will finalize and show as completed.
Note: Select the purchase and/or payment by selecting the 'first column'
where the "X" is, and then hit the apply payment button.
Balance List - Fills the list with only customers that have a balance.
How do I have square feet etc on my receipt?
The quantity is already on the invoice. If you want to have Qty/Sq Ft add it to the end of the description.
Item 123
Description (Oak Floor Qty/Sq Ft)
Qty 24 as in 24 square feet of Oak Flooring
What happens if my computer crashes and I need to reload, do I pay for another download? No There is no need to download again. Just copy the original software on to a CD. The software is delivered electronically by download or we can send a CD for an additional handling fee of $10. You should make a backup daily. If your computer crashes, just reinstall and copy your backup files over into the new install. Takes about 15 minutes. Try the demo and you will see how it is done. We always keep the original of your software and if the need ever arises, we can re-send it to you by email or provide it for download if your computer ever crashes.
Can I get the POS on a backup CD. Yes, just do your backup when prompted, and then copy the backup directory or data to a CD.
Can I use any credit card processor I want. Yes, but if you want to have CC authorization IN the software it requires PCCharge and a merchants account of course.
and can we hookup a CC scanner that the software will recognize? Credit card scanners are like keyboards they either work or they don't. They don't have anything to do with recognizing relative to the software.
Will it recognize the Epson receipt printers that are out there?YES. We of course provide all hardware if you want.
I would like to download the software now but not use up my technical support time until we actually open our store next month, is that possible? Download the demo. Don't buy until you are ready to use it live. It is provided with electronic support ticket support for your questions for 30 days from the day of purchase.
That would give me some time to train on it prior to going live. 1000s of people have no problem. Try the demo before you buy. That is what it is for.
The file is downloadable to QuickBooks correct? NO. It dumps a QuickBooks file, which you then import into QuickBooks. TRY the demo
What happens if my computer crashes. Restore your backup and proceed.
if your computer crashes how do you re-downlaod?
There is no need to download again. Just copy the original software on to a CD. The software is delivered electronically by download or we can send a CD for an additional handling fee of $10. You should make a backup daily. If your computer crashes, just reinstall and copy your backup files over into the new install. Takes about 15 minutes. Try the demo and you will see how it is done. We always keep the original of your software and if the need ever arises, we can re-send it to you by email or provide it for download if your computer ever crashes.
Does the software support USB interfaces for drawer, printer or pole display?
USB Printers only.
How do I put a message on the receipt?
You can always enter a message at the time an invoice or receipt is created, indicating the time of an appointment, or anything else you want to put on the receipt. After starting the sale or adding items just click the options button to the left. ( double check marks) A window will pop up and you can enter your message. This message will then print on the receipt.
Is it possible to keep track of the pick-up dates? No, it does not do this.
1a) Can you register/keep track of these dates in the POS system? No
1b) If yes, can you print this date also on the receipt? No
2) Do you also offer the Dutch translation? This option costs about
$50, is this correct? Yes this is the KEY WORD TRANSLATION ONLY. As in Settings>Terminology; the terms would be translated to Dutch. You can also do this or we can do it.
A suggestion would be to:
Start the sale with the service/products she wants.
Select the Customer.
Press the Finish button.
Select "Deposit" as the payment type.
Enter the deposit amount.
When she returns open the Customer Control window.
Under the Customer Tools menu select "Customers with a Balance".
Click on the customer and click on the Payment button.
Make the payment.
This is a menu option in the Customer control window. Not a button.
1) Open the Customers | Customer Control window.
2) Menu Payments | Customers with a Balance.
Or
I am sure you can find an appointment utility with a calendar and reminder on the web to do this separately.
Procedure for a tailoring alteration tailor operation:
I would suggest using quick add for the item at the bottom of the screen IF THE SERVICE OR PROCEDURE IS A ONE OF A KIND SERVICE. Use a unique number for the item such as the customer's phone number or drivers license number or some other unique number for the customer (date and time works ok) 11132006656. This identifies the item as no other and theirs. IF
YOU DO NOT WANT TO DO THIS AND THE SERVICE IS NOT UNIQUE. Set up all your items and services, first and then setup a customer. You can always use the procedures below to pull up any transaction by an individual customer.
Then take the deposit or payment. (You will need to go to setup and remove the check for out of stock warning to eliminate it)
Then add the customer, with any notes that you may need.
Click or press on Finish the sale. Take the payment, partial payment or deposit.
Print a receipt which will give the customer the gross amount, the deposit and the balance due.
When the customer come back in to get their finished item and pay the balance, go to sales control and look up the item.
Click on balance due, which will pull up unpaid items. This screen will show the details of the sale and allow you to accept the remainder of the payment.
Enter the remaining payment.
Print a receipt for the payment if you want.
Apply the payment to the proper invoice by clicking in the x column at the far left. This will apply the payment to the open invoice and print a customer receipt with the payments applied and the zero balance.
How do I recover with a backup?
The backup files are in the ezp Backup folder. To roll back or restore to a
backup, copy all the files in "ezp Backup" to the "ezp" folder.
backup, copy all the files in "ezp Backup" to the "ezp" folder.
1. I see where the customer and products can be exported to text or Excel but no mention of the sales. Can it export the sales or provide a detailed report of each sale? This is in the softwareSince your database is proprietary and want an additional backup of the sales in a format that I can use Excel or some other non-proprietary tool to open. Just do a backup. You can use Excel.
2. What is the maximum open sales that it can support? 5 is recommended.
3. Can custom reports be created? NoSpecifically, is there a report that can provide a monthly profit & loss statement? It is in the software. If yes, may I see a sample. Please provide a listing of all the reports provided by the tool. Use the demo.
4. What are the arrangements to receive new versions of the product as they become available? Purchase on our site
5. What are the different versions currently available? What are the differences between the versions? Only 1 there are no differences.
The software is WYSIWYG.
2. What is the maximum open sales that it can support? 5 is recommended.
3. Can custom reports be created? NoSpecifically, is there a report that can provide a monthly profit & loss statement? It is in the software. If yes, may I see a sample. Please provide a listing of all the reports provided by the tool. Use the demo.
4. What are the arrangements to receive new versions of the product as they become available? Purchase on our site
5. What are the different versions currently available? What are the differences between the versions? Only 1 there are no differences.
The software is WYSIWYG.
How do I get my TM Epson printer to work?
Have you chosen the Default type, and the TMU220 in receipt preference> POS Printer? That should work, or the generic text only setting.
1.Can you interface with a fingerprint access time and attendance ie sagem reader. Sorry I don't know what that is.
2. Will I be able to control pricing centrally from Headoffice ? Yes with the network version or remotely with remote access software.
3. Can it work with caller id USB phone from www.synway.net for take always. No
4. Can it import data from ms access mdb ie from from www.nightsbridge.co.za accommodation program. No. You must put your data into a tab delimited ascii format to import, then map it to the correct fields.
5. Will I be able to have multiple stores from same base company ie tables, take always, retail outlet, Beauty Salon etc . Yes if networked on a Local area network.
6. Will the QuickBooks export handle the Vat of UK ( what we use) as The USA versions of QuickBooks uses GST and is not compatible. Yes the UK version. It exports a quickbooks file.
7. How can I record the results of a simple customer survey on perceived level of service received and then link this to the commission staff gets. No
8 online reservations. No
9 inventory control. Yes
2. Will I be able to control pricing centrally from Headoffice ? Yes with the network version or remotely with remote access software.
3. Can it work with caller id USB phone from www.synway.net for take always. No
4. Can it import data from ms access mdb ie from from www.nightsbridge.co.za accommodation program. No. You must put your data into a tab delimited ascii format to import, then map it to the correct fields.
5. Will I be able to have multiple stores from same base company ie tables, take always, retail outlet, Beauty Salon etc . Yes if networked on a Local area network.
6. Will the QuickBooks export handle the Vat of UK ( what we use) as The USA versions of QuickBooks uses GST and is not compatible. Yes the UK version. It exports a quickbooks file.
7. How can I record the results of a simple customer survey on perceived level of service received and then link this to the commission staff gets. No
8 online reservations. No
9 inventory control. Yes
You should try the demo and try each of these things before you buy to make sure it works for you.
Can QuickBooks item, customer and vendor lists be imported into the software POS? Yes it can import any ASCII file. You have to get it into that format and then it will import.
Can the software POS export transactions to QuickBooks? It export to a QuickBooks file.
Is there a limit to the number of customers (students) whose purchases we can track? No
Can we add an "N" or "U" before an ISBN number to distinguish new and used copies of the same text? You can use anything you wish as an ISBN or UPC code.
Can we accept returns --full price?Yes
Can we buy books back from students at the end of the semester and have the books re-added to our inventory? Yes
Credit is given based on condition of book at a percentage of original purchase Will the system display these available credits?Yes
Can we group customers (students) by categories?Yes
We have a dedicated computer and printer which could be used to print receipts. We also own a Metrologic barcode scanner (Model No. MS9520-8603366651) which we hope will be compatible with your software. Should be no problem. Try it first.
Can QuickBooks item, customer and vendor lists be imported into the software POS? Yes it can import any ASCII file. You have to get it into that format and then it will import.
Can the software POS export transactions to QuickBooks? It export to a QuickBooks file.
Is there a limit to the number of customers (students) whose purchases we can track? No
Can we add an "N" or "U" before an ISBN number to distinguish new and used copies of the same text? You can use anything you wish as an ISBN or UPC code.
Can we accept returns --full price?Yes
Can we buy books back from students at the end of the semester and have the books re-added to our inventory? Yes
Credit is given based on condition of book at a percentage of original purchase Will the system display these available credits?Yes
Can we group customers (students) by categories?Yes
We have a dedicated computer and printer which could be used to print receipts. We also own a Metrologic barcode scanner (Model No. MS9520-8603366651) which we hope will be compatible with your software. Should be no problem. Try it first.
I have been practicing; now how do I wipe out all the practice sales?
Go to Sales Control, Tools, Delete all sales.
Will the software work with my Posiflex?
The software is only configured for what is listed. It may be necessary to use the manufacturers printer drivers to control receipt printers with Windows 2000 or xp. It suggested that you contact POSiflex or the vendor where you purchased your printer. The generic text works in many cases.
What does PCCharge Say?
We Prefer you to have WIN XP PRO. We have seen some issues with using PcCharge on WIN XP HOME, Media Center, and Embedded, that are extremly difficult to correct, often times requiring a complete brand new install to correct the issue with no previous processing data from the old install. Our Customers can try running PcCharge on these versions of Windows, at there own risk, there is only so much we can do to assist them.
What do I get with the single station PCCharge?
1 station 1 merchant account.
System Requirements
PC with Windows Vista Business Edition (32-bit), Windows XP Professional Edition, Windows 2003 Server, or Windows 2000
256 MB minimum of RAM, 512 MB preferred
50 MB free space on hard drive, 100 MB recommended
Hayes compatible modem (capable of 1200 BPS or less) with an analog phone line OR an Internet connection
CD-ROM drive
Merchant Account 600 mhz or higher processor
MS Internet Explorer v6 or higher
Latest MS service packs installed
Track I & II reader
Windows compatible receipt printer
Optional
Check reader/scanner
Debit card PIN pad
How can I change the currency from $ into the euro sign??Go to your windows control panel, click on regional settings, then customize, then currency, and change the symbol to what you want, and the receipt will print out the currency you want or what ever you have put in the field. This works or you can choose the country you want from the drop down list
Q1) When I change the font type of the receipt text, and after
printing the receipt text/vakues are not outlined properply anymore.
How can I fix this, because I want to use Arial as font type for the
receipt.
Q2) For our business it is very handy if can highlight the "Long
description"(extra info added manually). Is it possible to make it
bold or leave extra space between this text and the next product line
on the receipt, so it becomes more easy to read?
There may be some inherit field or alignment differences when the key word terms are changed due to the field width and space required, and the translated width of the translated word. You may have to shorten the term or go back to the English word to adjust for these differences.
These can be altered or changed by going to Setting>Terminology and then choose the term that needs to be changed.
How do I setup and print labels?
1. Go to products control screen
2. Click the printer to make sure your printer is selected. (If not select the printer)
3. All items that you want to print labels need to be selected at the bottom of the item screen to print labels.
4. Click File (Product control screen) Choose label printer to make sure the printer you have selected comes up. If not select it.
5. Click on the label layout to setup the fields you want to print.
6. Go to equipment setting to choose how you want your labels to print and on what medium.
Network:
With the Network these rules must be followed:
1) The server must be numbered register 1.
2) All clients must be numbered 2 through 8.
3) Don't skip numbers.
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