Point Of Sale POS Software - Hardware Warranties

Policies are subject to change.

Manufacturer	DOA Period*	Manufacturer's Warranty Terms
3M Touch Systems (Microtouch)	30 days	CRT and Desktop LCD monitors: 3 years warranty Chassis monitors: 1 year warranty Touch controller and sensor: 5 years warranty
Alien	Direct to Alien	Readers, Antennas and other hardware components (excluding Tags) - 1 year warranty Tags- 180 day warranty *Software Media - 90 day warranty (does not include software itself)
American Power Conversion (APC)	30 days direct to American Power Conversion (APC)	2 year warranty Customer calls APC to receive RMA.
APG Cash Drawer	30 days	2 year standard warranty Series 4000: 3 year warranty (additional 2 years for registering product at www.apgcd.com)
Cherry Electrical Products	15 days	All Keyboards: 2 year warranty Warranty Service USA: Gremark Technologies Warranty Service Canada: Grand Tech Technical Services
Cisco	30 days 30 days *Defective product must go through Tech Support	1 year limited warranty Aironet Wireless Products: 1 year limited HW Other products: 90 days to 1 year. See warranties listing online.
Citizen	30 days NO DOA return on printheads	Impact Printers: IDP3550/3551: 3 year warranty / all others: one year warranty Thermal Printers: CBM1000II, CT-S300: 3 year warranty / all others: one year warranty Media, Printheads: NO RETURNS
Cognitive Solutions	30 days	2 year warranty.
Datacard Group	30 Days / Contact Datacard to obtain a service request number. Once the service request number has been received, contact Tech Support.	Camera Packages -1 year Software - 18 months Card Printers - 18 months
Datalogic Mobile(Percon/PSC/DTL)	30 days	All Falcon products: 1 year warranty
Datalogic Scanning(Percon/PSC/DTL)	30 days	Standard PowerScan: 3 year warranty PowerScan 7000 SRI: 4 year warranty PowerScan 7000 2D: 5 year warranty PowerScan 7000 BlueTooth SRI: 3 years Dragon: 3 year warranty Lynx: 2 year warrant QuickScan 6000: 5 year warranty QuickScan 6500: 5 year warranty QuickScan 6500 BlueTooth: 3 year warranty QuickScan 2500:5 year warranty Quick Scan 1000: 2 year warranty Magellan Scanner/Scale: 1 year warranty Magellan 1400i/1000i: 2 year warranty Catcher: 2 year warranty Diamond: 2 year warranty Gryphon Desk: 5 year warranty Gryphon Mobile/BlueTooth: 2 year warranty Heron: 5 year warranty IP products: 30 months Decoders: 5 year warranty Software: One incident resolved free, maintenance agreement required for subsequent software support.
Datamax	30 days NO DOA on printheads	E-class printers and options: 1 year or 1 million linear inches. M-class printers and options: 1 year or 1 million linear inches. I-class & S-class printers and options: 3 years or 3 million linear inches W-class printers and options: 5 years or 4 million linear inches Prodigy, Prodigy Max, Pro Plus, Allegro II Series: 1 year or 1 million linear inches **Printer warranties do not include printhead, belts or platen rollers or cutters Printheads, platten rollers, belts and cutters: 1 year or 1 million printing inches
Digi	30 days	5 year warranty on hardware
Elo TouchSystems	30 days	AccuTouch CRT: 2 year Unit / 5 year Screen / 5 year Touch Controller AccuTouch LCD Series 1000: 3 year Unit / 5 year Screen / 5 year Touch Controller AccuTouch LCD Series 3000: 3 year Unit / 5 year Screen / 5 year Touch Controller IntelliTouch CRT: 2 year Unit / 2 year Screen / 2 year Touch Controller IntelliTouch LCD Series 3000: 3 year Unit / 10 year Screen / 5 year Touch Controller Touchcomputers: 1 year warranty CRT touchmonitors: 2 year warranty LCD touchmonitors: 3 year warranty *Custom monitors and some Series 5000 monitors are non-returnable.
Epson America	30 days	1 or 2 year warranty depending on model type. IR Units = non-returnable, repair only.
Fargo Electronics	30 days	1 year warranty
HP	30 days	Standard Warranty 3 year onsite, next business day 3 year parts and 3 year labor and includes free telephone support 24 / 7 Certain restrictions and exclusions apply.
Hand Held Products	30 days	IT3800 / PDF Series Linear Image Reader - 5 yrs IT3870 Cordless Imager - 3 yrs IT3875 Cordless Imager with keypad - 3 yrs IT4600 Retail/ Commercial Area Imager - 5 yrs IT4620 Cordless Retail/ Commercial Area Imager - 3 yrs IT4800 Industrial Area Imager - 5 yrs IT5600 Retail/ Commercial Linear Imager - 5 yrs IT5620 Cordless Retail/ Commercial Linear Imager - 3 yrs IT5800 Industrial Linear Imager - 3 yrs Dolphin 7900 Handheld Mobile Computer - 2 yrs Dolphin 9500/9550 Handheld PPC Computer - 2 yrs Dolphin 9551 Handheld PPC Computer - 1 yr * * Touchscreen panel display excluded, touchscreen 1 year warranty.
Hand Held Products Terminals and Quick Checks	30 days	Dolphin 9500/9550/7600 Handheld PDT Computer - 2 yrs Dolphin 7900 Hand Held Mobile Computer - 2 Years Dolphin 9551Hand Held Products Mobile Computer Laser - 1yr all screens on Dolphin Series are 1 year warranty" **all Dolphin assessories have 1 year warranty Transation Terminals - 1year Warranty Verification- 2 year warranty
IBM Point-of-Sale	30 days for all products Contact Technical Support to arrange for repair or replacement of DOA product.	4614 (SureOne), 4840 with associated peripherals: 1 year depot warranty 4694, 4800, 4810, 4835 with associated peripherals: 1 year onsite warranty 4610, 4820: 1 year depot or 1 year onsite warranty (varies by model) Contact Technical Support for DOA and warranty details by model.
ICVerify	30 days	1 year warranty on hardware. 30 days free support from day of registration
ID TECH	30 days	2 years for magnetic stripe readers. 3 years for keyboards.
Intellitrack, Inc.	30 days	30 day warranty - must be requested
Intermec Technologies	30 days Defective printers must go through Tech Support 30 days Defective media NON-CUSTOM must go through Tech Support	Barcode printers, data collection terminals, access points: 1 year Laser and standard CCD scanners, Cordless Linear Imager/Vista scanners: 3 years Corded Linear Imager/Vista scanners: 5 years Software: 30 days Printheads:Contact Sales or Customer Service with invoice number and part number. Printheads non-DOA: 90 days Intermec Take-from-Stock Media: Returnable ONLY if original Intermec Case seal is unbroken Intermec Custom Media: NOT Returnable
Ithaca Printers (TransAct)	30 days	1 year on 610, 2 year warranty all others
Janam Technologies, LLC	30 days	1 year
Loftware	90 days direct to Loftware	90-day replacement for distribution media, manuals and licenses 1 year replacement of non-functioning keys.
Logic Controls	30 days	All in One units: 3 year warrant; Table display, pole disdplay, & cash drawers: 3 year warranty; Magnetic Stripe Reader: 2 year warranty; All other products: 1 year warranty
MagTek	30 days	1 year warranty. Contact Customer Service.
Metrologic	Within 30 day period, contact Tech Support. Outside 30 day period, customer should contact Metrologic directly at 1-800-IDMETRO.	Standard Warranty: 2 years from date of manufacture Voyager Series: 5 years from date of manufacture Voyager BT Series: 2 years from date of manufacture MS-7320 InVista and MS-7600 Series Horizon: 3 years from the date of manufacture Stratos: 2 years from date of manufacture
Microsoft	Non-returnable	Contact Sales Rep.
MMF Cash Drawer	30 days	2 years from date of manufacture
Monarch/Paxar	30 days	Printers: 1 year limited depot level warranty Thermal printheads: Prorated limited 6 months warranty or 1 million inches Batteries and Cables: Prorated limited 3 months Physical damage to batteries, cables and/or printheads is NOT COVERED under the limited warranty.
Motorola	30 days	Accessories, serialized: 90 day warranty Accessories, unserialized: 30 day warranty Scanners - 1 year standard warranty Scanners - CS Series: 90 day warranty Scanners - LS2200 Series, DS6600 Series: 60 month warranty Scanners - LS9208 Series: 30 month warranty Scanners - LS4208 Series: 60 month warranty Scanners - LS1203 Series, LS4278 Series, DS3400 Series, M2000 Series: 36 month warranty Terminals: 1 year standard warranty
National Service Center	Sales rep to contact PM	Dependent upon level of service selected (1, 2, or 3 year plan)
NCR	Contact Technical Support Lesser of 30 days or date of installation	NCR Terminal Standard Warranty: 1 year Depot EasyPoint 45: 90 Day On-site; 1 year depot NCR Scanners: Standard Warranty 1 year depot NCR 7837 Series: 3 year depot, except 7837-0000 (2 year depot) NCR Fastlane: 90 day on-site warranty NCR PC/ELS: 1 year on-site warranty
O'Neil Printers	30 days	All printers, including print head, 1 year warranty
Opticon	30 days	2 year warranty LG2/CR2: 3 year warranty
Panasonic System Solutions	30 days *Defective systems must go through Tech Support	All products have depot warranty. Timeframes vary.
Pioneer POS	30 days direct to Pioneer POS	3 year depot on all Magnus items. 1 year depot warranty on all others.
Posiflex Business Machines, Inc.	30 days direct to Posiflex.	US -3 year warranty; Canada -1 year warranty
Preh Electronics	30 days	POS Models: 1 year warranty Industrial Models: 3 year warranty
Printronix	30 days	1 year from date of sale - 90 day on site warranty and 9 month return to factory.
RJS	30 days	1 year warranty
SATO	30 days No returns on printheads or media	Printers - 1 year Spare Parts - 1 year Printheads / Platen Rollers - Thermal Transfer Applications: 1 year or 30km (1,200,000 linear print inches) Printheads / Platen Rollers- Direct Thermal Applications: 1 year or 15km (600,000 linear print inches) Cutters - 1 year from the date of purchase or the following number of cuts SATO Standard Guillotine Cutter - 1 year or 300,000 cuts SATO Heavy Duty Rotary (HD) Cutter - 1 year or 500,000 cuts SATO XL400/410e Integrated Cutter - 1 year or 1,000,000 cuts Rechargeable Batteries - 90 days from date of purchase
Seagull Scientific	30 days	Seagull will exchange for new product (warranty information to be determined).
Seeburger	Non-returnable	Full term of license agreement. Software orders require a minimum of 12 months maintenance contract.
Teklynx	20 days (opened or un-opened)	30 day warranty One year package replacement on defective hardware security keys)
TPG	30 days	2 year warranty.
Unitech	30 days	POS Keyboards - 1 year Portable Data Terminals - 1 year with optional extended warranty and service contracts available Scanners - 1 year Scanners - MS210 series: 3 year Scanners - MS330 series: 5 year Stationary Terminals - 2 year
VeriFone	Customer must contact VeriFone for all DOA issues	90 days from date of shipment
VeriFone (PC Charge)	Customer must contact VeriFone for all DOA issues	60 days from date of shipment
Vigilix	N/A	N/A
Wavelink Software	Contact your Sales Representative	Contact your Sales Representative
Zebra Card Printers (formerly Eltron)	30 Days / Contact Zebra to obtain a case number. Once case number has been received, contact Tech Support.	Printer: 1 year warranty Printhead: 1 year or 100,000 impressions whichever comes first
Zebra Technologies	30 days NO DOA returns on printheads	30 days from date of invoice. NO DOA returns on printheads. Customer must call (800) 423-0422 x 5762.